Thank you for choosing our premium fragrance collection. Because our products contain high-quality essential oils and alcohols, they are classified as fragile and flammable liquids. Therefore, we take extra care with packaging and shipping to ensure your fragrance arrives safely.
1. Order Processing Times
All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or public holidays. During peak periods (such as new product launches or holidays), processing may take up to 5 business days.
2. Shipping Rates and Delivery Estimates
Standard Shipping: Typically takes 7 business days.
Shipping costs are calculated and clearly displayed on the checkout page before you complete your order.
3. Handling Sensitive and Hazardous Materials
Perfumes are legally classified as "dangerous materials" (ID8000) for air transport. Therefore:
We only work with carriers authorized to transport alcoholic liquids.
Warning labels (such as "Ground Transport Only" or "Consumer Goods") are affixed to parcels as required by law.
Orders to some remote areas may be shipped by ground transport only, which may slightly extend delivery times.
4. International Shipping
We currently ship to select international destinations. Please note that international shipments may be subject to customs duties or import taxes as determined by the receiving country. These charges are the customer's responsibility. We recommend checking with your local customs office before ordering.
5. Shipment Tracking
Once your order has shipped, you will receive a confirmation email containing the tracking number. The tracking number will be activated within 24 hours of receipt.
6. Damage and Breakage
We package each bottle in protective layers to prevent breakage. However, if your order arrives damaged or leaking, please do the following:
Keep the outer packaging and the damaged bottle.
Take clear photos of the damage.
Contact our support team within 48 hours of receipt.
7. Undelivered Packages
If a package is returned to us due to an incorrect address provided by the customer or failure to respond to repeated delivery attempts, the customer will be responsible for the cost of reshipping the order.